Servicing Brooklyn, Manhattan, Queens, Bronx, Staten Island and Nassau County
phone
718.616.0800
FAQ

Our most commonly asked questions:

General

Why Platinum HHC?

Platinum Home Health Care earned the highest regard of healthcare providers and social workers, and the grateful thanks of thousands of caregivers, for the individualized, attentive, and personal relationships we have consistently established with the people they entrusted into our care.

How do I pay for home care?

Our staff will explain all of your options regarding payment and coverage of services.

Do you provide 24 hour home care?

24 hour care is provided in 2 ways: Split-shift and Live-In.
Live-In is 24 hour with one home attendant that sleeps in the clients home.
Split-Shift – 2 home attendants every day, each one covering a 12 hour shift.

What locations do you service?
  • Bklyn
  • Bronx
  • Queens
  • Manhattan
  • Staten Island
  • Nassau County
Do you have caregivers that speak foreign languages?

Yes.

  • Spanish
  • French/Creole
  • Yiddish
  • Hebrew
  • Cantonese/Manderin
  • Russian
How do I get started?

All you have to do is call today to get you started. Our friendly staff is here to answer all your questions and set up home care services.  718-616-0800, please press 1 for our Intake Dept.

How do you monitor your caregivers?

Platinum runs an extensive background check as required by the Department of Health. In addition we use a unique telephone attendance verification system that allows us to moniter if services are being rendered properly.

We maintain a team of verifiers who’s sole responsibility is to monitor our aides’ punctuality, performance and professionalism.

What is CDPAP?

CDPAP is a program which allows a consumer to hire the caregiver of their choice. You can choose a family member or close friend.

If you are interested in more information please reach out to our Intake Dept at 718-616-0800 and Dial 1. A CDPAP specialist will guide you through the entire enrollment process.