Covid-19 Update: How we are prepared to ensure the health and safety of all our patients and employees. Read More
Precautionary Measures for Covid-19

Precautionary Measures for Covid-19


We want to update you on how COVID-19 has impacted our Operations and how we are prepared to take steps to ensure the health and safety of all our patients and employees.

Platinum Home Health Care has implemented the following steps to protect our patients and employees:

Platinum has implemented our EOP (Emergency Operations Plan) all patients have been called to confirm Emergency Contacted information is correct in our system. 

The attached form is being used to gather information especially in the event that our aide(s) or Field Nurses are unable to go to work.

Standard Precautions: Handwashing has been reinforced. Hand sanitizer dispenser are located on walls all over the office and desk tops are sanitized daily. Field Nurses should have hand sanitizers and soap in the nursing bags at all times. 

Staff education: Communication to our members and the use of member assessment protocols prior to in-home visits as recommended by the CDC.

Platinum Home Care has limited the entrance to our non-essential personal and In-service classes has been canceled and will resume back on Monday, March 31, 2020. In-service will be available via Medflyt. 

A blog on the Corona Virus has been posted as well as information on the Corona Virus on Platinum’s website and a blast message sent to our Home Health Aides. 

An email on Corona Virus has been emailed to all the Field Nurses.

The Director of Patient Services is responsible to monitor all aide calls outs and evaluate reasons and symptoms aide reports. Field Nurses are responsible to report symptoms listed below to Director of Patient Services or Clinical Director immediately. 

Aides or Field Nurses will be blocked and unable to work if they exhibit:

Fever >/= 100.4 and lower respiratory symptoms i.e. cough, shortness of breath 

  • History of recent travel to China, Italy or other areas where we have identified an incident of Corona
  •   Close contact with anyone diagnosed with Corona Virus, suspected or tested within last 14 days


We will work closely with Contracts if there is any suspicion of Corona Virus exposure.  Director of Patient Service and Clinical Director will document all incidents into the Infection Control Manual.


As this is a quickly evolving situation, we will continue to evaluate our clinical and administrative protocols to best meet the public health and safety needs of our patients.  

We are closely monitoring updates from the Centers for Disease Control and Prevention (CDC) and the New York Department of Health (DOH) and following guidance from the government and public health agencies.


We will continue to update you as this public health crisis evolves and we adjust our approach to meet the needs of our patients and employees.